For over 30 years, UDMI has collected letters from patients sharing their experiences and expressing their appreciation. Nothing means more to us than when a patient feels truly taken care of in our hands. A big heartfelt thank you to all of our patients who have trusted us with their care!
If you would like to similarly share your story, call or e-mail us. We would be honored to share it here with our community!
Email us and tell us about it.
FROM THE MOMENT I WALKED IN I WAS MADE TO FEEL COMFORTABLE
I am 52 years old and have been avoiding getting a mammogram for several reasons. I’ve been in accidents and have a history of blood clots and I’ve lost friends to breast cancer. I had an appointment at your facility and was originally only supposed to have an ultrasound but from the moment I walked in the door I was made to feel so comfortable that I decided to book a mammogram on the spot. Qendresa greeted me and registered me at the front desk, Amy did my ultrasound, and Patricia did my mammogram. Everyone who helped me was so professional and so soothing, I felt completely calm. The facility is filled with beautiful souls who do excellent work. With this review I hope to push someone to get their mammogram and hopefully save a life. God bless you and all of your lovely staff. Thank you for how good you treated me!!
THEY TRULY CARE
I am writing you the “Old Fashioned Way” because my tech skills are in need of improvement. As a man of 66 years I am at the point in my life where health concerns are inevitable. I come from a time where doctors made house calls and things such as “specialists” and special practices did not exist.
Recently I have had to endure several tests, everything from prostate biopsies to MRI scans, which brings me to the good folks at University Diagnostic Medical Imaging Services. From the moment you enter UDMI you are treated with kindness and respect, things of a bygone era. The lovely ladies at reception understand that people have been sent there for serious reasons and are welcoming and patient, doing their best to allay fears.
Upon entering the testing area you are spoken to quietly and all your questions are answered, no matter how mundane they may be. And then there are the techs and the Doctors, gentle people who take you by the hand and understand the myriad of things running through your mind since your M.D. sent you there, the anxiety, the stress, the thinking about family and life in general and THEY TRULY CARE.
I want to thank you all. That’s all I have is a thank you, and a prayer for all of you who do this work, this ministry, day in and day out with caring and generosity. You are the true standard bearers in a world that has lost it’s way.
To Doctor Tubman and Doctor Prager my lifelong appreciation for your empathy.
UDMI where real medicine still exists.
She Went Above and Beyond
I am writing in praise of Ivelisse Girardo, mammography technician, who I had the pleasure to meet on September 10, 2019. Ms. Gerardo was kind, knowledgeable and helpful throughout my mammography experience.
On the day of my mammography, I was troubled about the illness of a family member. I told this to Ms.Girardo, who listened to me carefully and compassionately. She went above and beyond what was necessary to ensure that I felt respected and understood. And in addition, she performed the mammography with expertise. As a retired nursing supervisor, I am familiar with the traits of an excellent worker!
I hope that you will commend this employee for her outstanding work.
Mary Speciale, RNCS (retired)
Your Awesome and Beautiful Staff
I am writing to you in regards to your awesome and beautiful staff.
I have had to visit your facility 4 times now and each time, I am amazed with the compassion, professionalism, kindness, humility, and love that your staff has demonstrated towards me.
I have been to several diagnostic facilities and none have compared to yours!!! I am sincerely thankful and grateful for the treatment that I have received from your staff!
I would like to commend each person who assisted me by name!
1. Ms. Zena: What a pleasant gem. So caring, I thought I was in Heaven!
2. Ms. Myra: Fabulous and caring, she too has a beautiful and happy personality.
3. Ms. Marisol: Kind, Caring, and an awesome personality. When I was there yesterday Thursday, August 29th, 2019 4p.m. appt. I called today, Friday, August 30th, 2019. I told her I left my watch hanging in the dressing room yesterday. She took her time to inquire about it, and she told me that “They have it!!!” Marisol told me that “She would speak to her supervisor, to know if it can be mailed to me”, since I live so far away and don’t drive.
4. Ms. Chris: Who took my call and when I arrived to your facility, actually came out from behind the desk, introduced herself, shook my hand; even gave me a hug!Ms. Chris welcomed me and told me, “If there is anything I can help you with, don’t hesitate to ask for me, and I will help you as best as I can”.
5. Mr. Jon: A pleasant, caring young man, with a beautiful sense of humor!
6. Ms. Khadija: Who did my CT Scan. What an amazing soul with such a happy and pleasant personality!
7. Ms. Patricia: Very caring and supportive. She was pleasant from start to finish taking my X-Rays each time I was there!
Again, I am filled with awe, with my experiences from your staff, and the warm welcoming I received at your facility!!! Keep up the GREAT WORK!!!
The Care and Consideration
She Gave Me Was Exceptional
I called your office yesterday late afternoon desperately seeking an appt. for a hip x-ray. I was in considerable pain and very anxious to be seen asap. I have been a patient of your diagnostic center for many years and have all my tests conducted there. I was passed on to a young woman by the name of Kimberley. The care and consideration she gave me was exceptional. She was empathetic to my plight and I felt heard and respected. I want to give kudos for her incredible compassion and to you as a center for having such exceptional staff. My entire experience from the young lady that checked me in and ensured that my physician address was corrected to the escort and technician I had. I have nothing but gratitude for the wonderful care I received yesterday from start to finish.